Privacy Policy

At Casino Days, we take privacy seriously. When you open an account, make deposits, play games, or contact support, you share information with us. This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have.

We handle personal data with care, using it only for running the site, meeting legal and regulatory duties, protecting players, and keeping payments and gameplay secure. If you don’t agree with this policy, you should not use Casino Days.

Data Processing

Casino Days processes personal data to provide gambling services, run payments, verify identity, prevent fraud, and meet legal requirements such as anti-money laundering rules.

Casino Days operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

By creating an account or using Casino Days, you agree to the processing of your personal data as described in this policy. From time to time, we may update this Privacy Policy. Continued use of the website after an update means you accept the revised version.

Collection of Information

We collect information in a few different ways: when you provide it directly, when you play and use the website, and when we carry out verification checks required by law.

The types of information we may collect include:

• Registration and account data
  Name, date of birth, address, email, phone number, username, and other details you submit when creating or managing an account.
• Identity and verification data
  Copies of identification documents, proof of address, payment verification data, and related materials requested to confirm identity and comply with regulatory duties.
• Communication and support records
  Messages sent through live chat, email, or other support channels, plus internal notes created to resolve issues and maintain account security.
• Transaction data
  Deposit and withdrawal history, payment method details (masked where appropriate), chargeback information, and records used for financial reconciliation and compliance.
• Gameplay and usage data
  Logins, session data, game history, betting activity, bonus usage, device and browser data, IP address, and site interaction details used to maintain performance and protect accounts.
• Compliance and risk data
  Information used to detect unusual activity, prevent fraud, confirm eligibility, and meet responsible gambling and anti-money laundering obligations.

Usage of Information

We use your data for specific operational and legal purposes. That includes:

• Creating and administering your Casino Days account
• Providing access to games and related services
• Processing deposits, withdrawals, refunds, and chargeback reviews
• Verifying identity, age, and payment methods
• Completing compliance checks required by gambling regulation and anti-money laundering rules
• Preventing fraud, account takeover, bonus abuse, and other prohibited activity
• Monitoring site performance and diagnosing technical problems
• Handling customer support requests and account disputes
• Maintaining internal records for auditing, legal, and security purposes
• Sending account-related messages, including service updates and required notices

When you give consent for marketing, we may also use contact details to send promotional messages. You control those preferences.

Marketing Communications

If you opt in, Casino Days may send promotional messages about offers and site updates. You can stop marketing communications at any time by changing your account preferences or contacting support.

Even if you opt out of marketing, we may still send service-related messages when needed. These include payment confirmations, security alerts, changes to terms, verification requests, or other account notices that relate to your use of Casino Days.

Disclosure of Information

Casino Days does not sell or rent your personal data.

We may share your data only when there is a valid operational or legal reason. Sharing may include:

• Within our group
  Information may be shared within the Casino Days corporate group to run the service, manage risk, and provide customer support.
• Payment and financial partners
  Banks, payment processors, and financial service providers may receive the data needed to process deposits, withdrawals, refunds, and related checks.
• Verification and compliance providers
  Third parties that support identity verification, fraud prevention, age checks, and compliance screening may process data on our behalf.
• Technology and service providers
  Hosting, security, analytics, communications, and customer support platforms may process limited data to keep the website running and protect player accounts.
• Legal and regulatory disclosures
  We may disclose information when required by law, a regulator, a court order, or when necessary to protect the rights, safety, and security of Casino Days, our players, or others.

When we share data with service providers, we use contractual safeguards designed to keep information confidential and used only for the agreed purpose.

Data Security and Retention

We use technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, and alteration. Security controls may include access restrictions, monitoring, encryption where appropriate, and internal policies for secure handling of sensitive data.

Data retention depends on why the information was collected and what legal rules apply. Casino Days keeps personal data as long as necessary to provide services and meet compliance duties. For anti-money laundering and regulatory reasons, certain information may be retained for a minimum of five years after account closure, or longer where required by applicable rules.

Cookies and Tracking

Casino Days uses cookies and similar technologies to support core site functions, improve performance, and understand how visitors use the website.

Cookies may be used for purposes such as:

• Keeping you logged in during a session
• Remembering settings and preferences
• Protecting accounts and detecting suspicious activity
• Measuring site performance and diagnosing technical issues
• Supporting marketing preferences where consent is given

You can manage cookies through your browser settings. If you block certain cookies, some parts of the website may not function properly.

Your Rights and Contact Information

Depending on your location and applicable law, you may have rights related to your personal data. These can include:

• The right to access your personal information
• The right to correct inaccurate or outdated data
• The right to request deletion of data in certain situations
• The right to object to marketing use of your data
• The right to request restrictions on certain processing activities
• The right to request a copy of data in a portable format where applicable

To make a request, you can contact Casino Days support and ask for the Data Protection Officer (DPO). Use the contact details available in your Casino Days account area or on the website contact page.

If you are covered by GDPR, you may also have the right to lodge a complaint with the relevant supervisory authority.

Changes to This Privacy Policy

Casino Days may update this Privacy Policy to reflect legal, technical, or operational changes. When we make updates, we will post the revised policy on the website. Continued use of Casino Days after changes take effect means you accept the updated policy.